Assist the Slots Department with Jackpots, by providing photographic services and issuing complimentary amenities to customers as Jackpots are awarded.Record information on new customers, and updates Database as needed.Observe special events in the lives of our customers, by preparing and mailing birthday and/or anniversary cards, newsletters, and personal notes, whenever possible.Augment special events, through active participation in same.Prepare correspondence, memos, forms, reports, and other miscellaneous paperwork, as needed.

Facilitate the effective management of information, by attending regularly scheduled departmental meetings.

Assist guests with reservations for restaurants, entertainment venues.

Resolve miscellaneous guest complaints, referring to the appropriate supervisor when necessary.

Promote the success of the Players Club, by explaining this marketing tool to customers, issuing membership cards and demonstrating the various methods of use.

Greet customers on casino floor, establish rapport, and provide complimentary amenities, based upon specific casino guidelines for levels of play.

Maintain a working knowledge of the Company’s facilities and special events, and advising customers of same, whenever possible.

Must secure appropriate RI mandated gaming licenses Essential Job Functions

Ability to thrive in a team based environment.

Excellent communication skills and a friendly, outgoing personality are required.

Previous experience with ACSC player rating system preferred.

1 year of casino experience is preferred.

2-4 years of gaming and/or marketing experience.

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